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TPI Releases Results of 2009 Annual Associate Survey
01/26/2010 - Travel Professionals International

WINNIPEG, CANADA – Travel Professionals International (TPI), Canada’s largest network of independent travel consultants, has released the results of its 2009 Annual Associate Survey.

As one of the largest single measures of how TPI services rate year-on-year with agents, the survey gives important measurable insight into how the performance of TPI's support offerings matches up with agent expectations.

Consisting of 45 multiple choice questions, the survey is an added opportunity for Associates to rate areas of TPI including each operational department’s program offerings and customer service, as well as each of TPI’s preferred partners.

The voluntary survey was submitted by 230 TPI Associates during December 2009. Ratings for the survey are based on a scale of 1.0 to 5.0, where 1.0 is defined as "Strongly Disagree" and 5.0 is defined as “Strongly Agree”.

Samples of responses from all who participated in the survey include:

“Overall, I am satisfied and happy to be working with TPI.” received a grade of 4.5 out of 5.0.
- Up from 4.4 out of 5.0 in 2008.
- Up from 4.4 out of 5.0 in 2007.

“I would highly recommend being a TPI Associate to family and friends interested in the travel industry.” received a grade of 4.4 out of 5.0.
- Up from 4.3 out of 5.0 in 2008.
- Up from 4.3 out of 5.0 in 2007.

Following the release of the survey results, individual department managers and their teams are tasked with ensuring that the results of the survey are reviewed and appropriate adjustments made.

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For over fifteen years, Travel Professionals International (TPI) has been the premier provider of outsourced travel solutions to independent travel agents and agencies. Backed by a head office support system with over forty highly skilled travel professionals, a world-class reservation system, and excellent supplier relationships, over 700 TPI Associates are ready and available to provide full-service travel solutions. More information is available at www.tpi.ca. TPI - We'll Take You There

TPI’s 15th Anniversary celebrations are well underway for the fifteen months from May 2009 onward and include special incentives and prizes each month for TPI’s partners – staff, suppliers/industry partners, associates, and consumers, respectively. In celebration of its fifteen years, TPI has released a video telling its story as well as sending well-wishes from preferred partners and team members: www.tpi.ca/fifteenth.asp.